On-Site Worship with Holy Communion FAQ
Frequently asked questions
What if I can’t register for any slot of the services?
We will look into opening up more services to cater.
Do I get to sit with my family members during the service?
We encourage all to sit 1 meter apart as per safety requirement. For family members who need attention and assistance, they can sit together in a designated area. Please follow the direction of the Service Staff.
If my caregiver/helper is not taking communion, does he/she need a ticket to accompany me?
Yes, you need a ticket to enter the church premise. So, caregiver/helper who is accompanying you would need a ticket to enter the church premise, even if he/she is not partaking the communion.
Can I walk-in on the actual day to attend Holy Communion Service?
Entry is by registration only. You would need to register online to get a ticket before you can come for service.
Do I have to print physical ticket for entry?
We accept both printed ticket and e-ticket on your mobile devices. Do remember to bring your photo ID for SafeEntry.
How do I cancel the ticket if I can’t make it at the last minute?
You may cancel the ticket online by clicking on the link “View and manage your order online” in the email that was sent to you by Eventbrite when you registered. Please try to cancel your tickets at least 2 days before actual event to release the tickets. Tickets are non-transferable. Please do not forward your tickets to others as the name on tickets must match the person's id at point of entry.
How do I cancel one of the multiple tickets that I have registered under 1 order?
Please email to [email protected] providing your order reference number and the ticket reference number/name of ticket holder that you wish to cancel. Please ensure email is send at least 2 days before actual event.
How do I get myself on the notification list if someone release his/her ticket and a seat is free up?
Currently, there is no wait list option available. As such, the system cannot notify you of any available seats. You need to go to the event page to check for ticket availability.
How do I know if I have successfully registered for my tickets?
You should receive an email from Eventbrite once you have successfully registered.
Please email [email protected] if you have other questions.